Privacy Policy

1. Information We Collect

We collect the following types of personal information:

• Contact information: Name, email address, phone number
• Payment information: Credit or debit card details, billing address. Payment information is processed securely through Stripe and is never stored on our servers.
• Booking information: Trip selection, pickup location, number of tickets, payment type
• Technical information: IP address, browser type, device information, and pages visited on our website
• Communications: Any messages or inquiries you send us

2. How We Use Your Information

We use the information we collect to:

• Process and manage your trip booking and payments
• Send booking confirmations, receipts, and trip updates
• Communicate with you about your reservation or inquiries
• Send promotional emails and trip announcements (you may opt out at any time)
• Improve our website and services
• Comply with legal obligations and resolve disputes
• Protect against fraud and unauthorized transactions

3. Payment Processing

All payment transactions are processed securely through Stripe, a PCI-DSS compliant payment processor. We do not store your full credit card number, CVV, or other sensitive payment details on our servers. By completing a purchase, you also agree to Stripe's Privacy Policy.

We retain a record of your transaction amount, booking reference, and payment status for our business records and to facilitate balance payments where applicable.

4. How We Share Your Information

We do not sell, rent, trade, or otherwise share your personal information with third parties for their own marketing purposes. We may share your information only in the following limited circumstances:

• Service providers: We share necessary information with our payment processor (Stripe) and email service providers solely to fulfill your booking and communicate with you.
• Transportation partners: We may share passenger names and pickup locations with our charter transportation provider to facilitate trip operations.
• Legal requirements: We may disclose your information if required by law, court order, or government authority.
• Business protection: We may disclose information to protect the rights, property, or safety of Getaway Midwest, our customers, or others.

5. Cookies & Tracking

Our website may use cookies and similar tracking technologies to improve your browsing experience and analyze site traffic. Cookies are small text files stored on your device. You can instruct your browser to refuse cookies, though some parts of the site may not function properly as a result.

We do not use third-party advertising cookies or sell your browsing data to advertisers.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. Booking and payment records are retained for a minimum of seven (7) years for accounting and legal purposes.

If you would like your personal information removed from our records, please contact us. Note that we may be required to retain certain information for legal or accounting purposes.

7. Data Security

We implement industry-standard security measures to protect your personal information, including:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Secure, access-controlled storage of booking and customer records
• Payment processing through PCI-DSS compliant systems (Stripe)
• Limited employee access to personal data on a need-to-know basis

While we take reasonable precautions to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

8. Your Rights & Choices

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal information we hold about you.
• Correction: You may request correction of inaccurate or incomplete information.
• Deletion: You may request deletion of your personal information, subject to legal retention requirements.
• Opt-out: You may opt out of promotional emails at any time by clicking "unsubscribe" in any email we send, or by contacting us directly.

To exercise any of these rights, please contact us at info@getawaymidwest.com.

9. Children's Privacy

Our website and services are not intended for children. Age requirements vary by trip and are noted on individual trip details. We do not knowingly collect personal information from minors who do not meet the age requirements for a given trip. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Third-Party Links

Our website may contain links to third-party websites such as Stripe, sports venues, or other services. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the bottom of this page. We encourage you to review this policy periodically. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Getaway Midwest
• Burlington, Iowa
• Email: info@getawaymidwest.com
• Phone: (319) 324-3777